Cancellation Policy
Large Party Orders
At Double Dip we understand that life events happen and plans change so we will make every effort to work with any changes to your order/reservation as best we can. Standard policies for large events are as follows:
*Number of guests/order quantities may not be reduced 30 days or less prior to event date but may be increased if able to accommodate.
* 50% deposit due at time of booking and fully refundable 30+ days prior to event date. 100% due 7 days prior to event date.
* 8-30 days prior to event 50% deposit may be used towards alternate date (1 time) or forfeited, at your discretion.
* Cancellation of services made less than 7 full business days prior to the event will be charged 50% of the contract.
* Cancellation of services made less than 1 full business day of the event will be charged 100% of the contract.
Standard Orders
* Orders cancelled by Thursday 5:00 pm the weekend of are 100% refundable.
* Requests made after Thursday 5:00 pm may be changed to vacuum packed option, if available. Refunds are discretionary.
* Scheduled orders for delivery will require someone present for drop off confirmation during delivery window time.
* Scheduled orders for pickup will be required to retrieve order during window time. Updates to pickup time within time slots allotted for the day may be allowed, if available, and require prior notification within 3 hours of pickup window.